Arcet Global Customer Centricity World Series awards 2024

A few weeks ago in Amsterdam is was a great honour for me, as Chairman of ARCET Global, to celebrate the remarkable achievements in customer experience at our Customer Centricity World Series awards 2024.

My appreciation to our sponsors and guest speakers at these awards, including The Customer Institute, University of Dundee Business School, 8X8 and RAIZOR.

A heartfelt thank you also to all of our judges. Their expertise, time, and commitment are invaluable. They not only evaluate our finalists but also represent the gold standard in customer experience. Their role is vital in ensuring that we recognize and celebrate excellence in our field.

I am grateful to my special ARCET Global team, Mark Hamill, Richard Kennedy, Laura Morton and Jenny Noynay.

This year marked the fifth edition of our Customer Centricity World Series awards, a real milestone for us all.
Special thanks to:
Marlan K. Hardie
Stefan Osthaus
Diane Magers
Elisabeth (Elly) Domene, CCXP
Kathy Sobus
Olga Guseva, CCXP, RTP
Michelle Ansell
Ragna Ghoreishi
Alec Dalton
JD Ackley
Jonathan Mckenzie

In a time in the world where there is some negativity around customer experience becoming extinct, I believe CX is alive and kicking, and ready to continue transforming businesses into 2025 and beyond.

All of our finalists demonstrated extraordinary commitment and innovation. Each of them a winner in their own right and the contributions they make to customer experience deserve to be celebrated. Congratulations to all of our finalists and winners!
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Recognition matters. For companies, it boosts morale, provides valuable benchmarks, and most importantly, it cultivates a sense of celebration around the hard work we all invest in creating exceptional customer experiences. Know also that your efforts contribute to a culture of excellence worldwide.

Here’s to the next awards in Dubai 2025!
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